Lava Luxe | Bespoke Luxury Jewelry & Ethical Gemstone Curation Singapore

Privacy Policy for Lava Luxe

At Lava Luxe, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our online platform and avail yourself of our luxury jewelry and gemstone crafting services. By engaging with our services, you consent to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our bespoke jewelry design, ethically sourced gemstone curation, custom engagement rings, volcanic rock and geothermal-inspired collections, jewelry repair and restoration, private client consultations, and artisan workshops.

Personal Identification Information: This includes your name, email address, postal address, phone number, and payment information when you make a purchase, register for an account, subscribe to our newsletter, or participate in private consultations or workshops.
Design and Preference Information: When engaging in bespoke design or custom orders, we may collect information regarding your design preferences, material choices, gemstone selections, and any specific requirements to fulfill your request.
Transaction Data: Details about the products and services you have purchased from us, including order history and transaction details.
Technical Data: This includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
Usage Data: Information about how you use our website, products, and services, such as pages viewed, links clicked, and duration of visits to certain pages.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use your personal data for various purposes, including:

To provide and deliver our luxury jewelry products and services, including bespoke designs, custom orders, and repairs.
To process your transactions and manage your orders.
To communicate with you about your orders, services, and inquiries.
To personalize your experience on our site and offer products and services tailored to your interests.
To send you marketing communications, newsletters, and promotional offers, where you have opted in to receive them.
To improve our website, products, and services based on your feedback and usage patterns.
To conduct private client consultations and artisan workshops effectively.
To comply with legal obligations and resolve any disputes.

Disclosure of Your Information

We may share your personal data with third parties in the following situations:

Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, marketing assistance, and customer service. These providers have access to personal information needed to perform their functions but are contractually bound to maintain its confidentiality and not use it for other purposes.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you via email or a prominent notice on our site of any such change in ownership or control.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We use secure servers, encryption, and firewalls to safeguard your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under data protection laws, you have certain rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our online platform uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our online platform and updating the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

Lava Luxe
10 Anson Road,
#28-01 International Plaza,
Singapore, Singapore, 079903,
Singapore